Our Refund Policy
If you believe your order is defective or has not otherwise met your requirements, please contact us. See below for more information.
If you are not satisfied with your product, simply contact us so that we can make it right!
WE ACCEPT PHYSICAL PRODUCT RETURNS ONLY! You can return items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange. Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. Only physical products that are shipped may be refunded. Digital items, websites services, hosting services, software, streaming services, etc.. ARE NON-REFUNDABLE, AND “ALL SALES ARE FINAL” for these products and services!
Items we exchange or Refund
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at alienstreams.net with details of the product and the defect. You can send the item you consider defective to the address below:
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product or issue a refund. Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.